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The Magic in Service Recovery: Spinning Your Customer Service Mistakes into Gold

13/12/2019 08:03
It's simple, yet not many companies practice the magic of service recovery. The magic in service recovery occurs when a front-line employee solves a customer's problem and does so in 60 seconds or less. Acting quickly, taking responsibility, making an empowered decision, and compensating the customer will result in customer loyalty that will increase your sales and profits and help to ensure your success in an increasingly competitive world. In today's fast-paced world we need service recovery almost everywhere we go - from the grocery store, to our banks (everyone has had a problem here), to our cable (very frustrating), to service providers at home, and so on. It's frustrating, and customers can vent their problems and dissatisfaction in person, on the phone, on the Internet, and to their friends and family. But the exact opposite is true if the magic of service recovery is used. Service recovery can have a major impact on an organization's bottom line with word-of-mouth...

Danh sách 10 tập đoàn quản lý khách sạn nổi tiếng thế giới

08/12/2019 10:46
  ► Marriott International - Xuất xứ, trụ sở: Bethesda - Maryland - Washington D.C, Mỹ - Năm thành lập: 1927 - Số khách sạn: 6.906 (tính đến cuối tháng 3/2019) - Các thương hiệu trực thuộc: + Luxury: JW Marriott Hotels, The Ritz-Carlton, St. Regis Hotels & Resort, Edition Hotels, Bulgari Hotels & Resorts, The Luxury Collection, W Hotels. + Premium: Delta Hotels, Marriott Hotels & Resorts, Marriott Vacation Club, Sheraton Hotels & Resort, Le Méridien, Renaissance Hotels, Westin Hotels, Gaylord Hotels. + Select: Courtyard by Marriott, Fairfield Inn by Marriott, Four Points by Sheraton, Protea Hotels by Marriott, SpringHill Suites by Marriott, AC Hotels by Marriott, Aloft Hotels, Moxy Hotels. + Long Stay: Marriott Executive Apartments, Residence Inn by Marriott, TownePlace Suites, Element by Westin, Homes & Villas by Marriott International + Collections: Autograph Collection...

Dinner at Home Finest Saigon

18/08/2019 08:20
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